Tag: frequently asked questions

  • WHAT IS A CAR WARRANTY? YOUR COMPLETE FAQ GUIDE

    WHAT IS A CAR WARRANTY? YOUR COMPLETE FAQ GUIDE

    So, what is a car warranty and how does it work? Well, if you’ve ever faced an unexpected car repair bill, you’ll understand why many drivers ask this question.

    A car warranty is a financial protection plan that helps to cover the cost of repairing certain mechanical and electrical components if they fail. Instead of paying for expensive repairs soley from your savings, the warranty provider contributes towards the repair or replacement of covered parts, helping you stay on the road when it matters most. If you’re planning an Easter road trip to visit family or escape the city for the long weekend, the last thing you want is a breakdown putting a stop to the journey.

    At dotsure.co.za extended warranty plans can cover vehicles of up to 15 years old and up to 300 000 km, making them a practical option for many motorists heading into busy travel seasons such as Easter.

    RELATED: UNDERSTANDING CAR WARRANTY; ARE EXTENDED CAR WARRANTIES WORTH IT?


    Differences: Manufacturer Warranty vs Extended Car Warranty

    Understanding the difference between a manufacturer warranty vs. an extended warranty is important when deciding how to protect your vehicle.

    Manufacturer WarrantyExtended Car Warranty
    ProviderVehicle manufacturerThird-party warranty provider
    When it startsWhen the car is newAfter the manufacturer’s warranty expires
    Coverage periodUsually 3–5 yearsFlexible plans depending on the provider
    Vehicle eligibilityNew vehiclesOften, older vehicles, too

    Once your manufacturer’s warranty ends, an extended warranty provides your car with continued protection against costly failures. An extended car warranty can make sense for drivers who:

    • Own a car past its manufacturer warranty
    • Drive long distances regularly
    • Want protection against large, unexpected repair bills
    • Plan to keep their vehicle for several more years.

    It’s also useful for motorists who rely on their car for daily commuting, family responsibilities, or business activities.


    When does an Extended Car Warranty start?

    Most extended warranties begin cover at inception, subject to a short waiting period, typically around 30-60 days from the policy start date. This waiting period ensures that the cover protects against unexpected breakdowns, rather than existing problems. Once active, your warranty continues on a month-to-month basis, giving you flexibility if your needs change.


    What does an Extended Car Warranty actually cover?

    Most plans focus on the critical mechanical and electrical components most likely to fail in a vehicle.

    Mechanical components covered

    Mechanical failures are among the most expensive vehicle problems. Extended warranties typically include key systems that keep your car running.

    Examples of mechanical components covered by a warranty include:

    • Engine components
    • Manual gearbox
    • Automatic gearbox
    • Transfer case
    • Differential
    • Steering mechanisms
    • Braking systems
    • Fuel systems
    • Cooling systems
    • Drive shafts
    • Turbochargers
    • Wheel bearings
    • Clutch and flywheel
    • Cambelt and tensioners.

    Mechanical Component Claim Limits

    ComponentClaim Limit
    EngineUp to R45 000
    Manual gearboxUp to R21 000
    Automatic gearboxUp to R36 000
    Transfer caseUp to R35 000
    DifferentialUp to R35 000
    Steering mechanismUp to R20 000
    Braking systemUp to R11 000
    Fuel systemUp to R16 000
    Cooling systemUp to R10 000

    Electrical components covered

    Modern vehicles rely heavily on electronic systems, which means electrical repair costs can be surprisingly high.

    Electrical components commonly covered include:

    • Management systems
    • Sensors and sender units
    • Electronic ignition
    • Air-conditioning systems
    • Various electrical components and modules.

    Electrical component claim limits

    ComponentClaim Limit
    Electrical componentsUp to R12 000
    Sensors and sender unitsUp to R10 000
    Electronic ignitionUp to R7 500
    Air conditionerUp to R19 000

    What is not covered by a car warranty?

    Many drivers assume warranties only cover new vehicles. However, extended warranties often cover cars up to:

    • 15 years old
    • 300 000 km.

    This makes them particularly useful for drivers who keep their cars longer. While warranties offer significant protection, it’s important to understand what is not covered by a car warranty.

    Wear and Tear items

    Wear and tear car warranty exclusions typically applies to all parts that naturally deteriorate over time, such as:

    • Brake pads
    • Tyres
    • Wiper blades
    • Batteries.

    These items are considered part of normal vehicle maintenance.

    Routine Services and Maintenance

    An extended warranty is not the same as a service plan.

    Routine services such as oil changes, filters, and general maintenance are usually not included, although some providers offer optional contributions towards servicing.

    Pre-Existing Conditions

    Warranties cover unexpected failures, not existing issues.
    If a component was already faulty before the policy started, it generally won’t be covered.

    Why terms and conditions matter

    Every warranty includes terms such as:

    • Claim limits
    • Waiting periods
    • Service requirements.

    Understanding these details ensures that you know exactly what protection you have.


    Ace’s guide to protecting your car

    Holiday road trips are among the busiest driving periods of the year, which means the risk of car breakdowns increases.

    Long distances, heavy traffic, and hot weather all place extra stress on your vehicle. Components such as engines, cooling systems, and transmissions work harder during extended trips. Before heading off on your Easter trip:

    • Check oil and coolant levels
    • Inspect tyres and brakes
    • Ensure your service history is up to date
    • Address warning lights before travelling.

    These simple checks reduce the risk of breakdowns.


    Why choose a dotsure.co.za car warranty?

    Unexpected mechanical or electrical breakdowns can happen at any time. An extended car warranty helps to protect you from sudden repair or replacement costs so you can drive worry-free. With cover for up to 100 key components, you can drive knowing that some of the most expensive parts of your car are protected.

    Whether you’re navigating everyday commutes or preparing for a long Easter road trip, flexible month-to-month cover means you’re never locked in. You can upgrade or downgrade your plan anytime, giving you protection that adapts to your needs and budget. And when something does go wrong, you won’t be left waiting — with an average payout within 3 days and claims paid directly to you, getting back on the road is that much easier with dotsure.co.za riding shotgun.

  • YOUR CAR INSURANCE QUESTIONS ANSWERED

    YOUR CAR INSURANCE QUESTIONS ANSWERED

     

    Buying car insurance can feel like decoding a secret language. “What does this cover?” “Do I really need this extra?” “How do I even get a quote online?” Don’t worry, we’ve got your back. Let’s break down all your car insurance questions and accelerate your knowledge from zero to expert! 

     

    What Does Car Insurance Cover? 

    The answer depends on the type of policy you choose. 

    Types of Car Insurance Cover 

    In South Africa, your main options are: 

    • Comprehensive Insurance: Covers you for accidental damage, theft, hijacking, fire, and damage to the property of others. 
    • Third-Party, Fire & Theft: Covers damage you cause to the property of others, plus fire or theft of your car. 
    • Third-Party Only: This only covers damage you cause to other people’s property. 

    RELATED: INSURING YOUR CAR FOR RETAIL, MARKET, OR TRADE VALUE 

    What’s Included and What’s Optional? 

    Depending on the type of plan you choose, cover usually includes accident repairs, towing, and third-party liability. Extras such as cover for your minor scratches and dents are often optional add-ons.  

    Are you curious what your cover might cost? Get a quick car insurance quote online. 

     

    How to Choose the Right Car Insurance 

    Customising Your Policy Based on Driving Habits (Name Your Price™) 

    With our Name Your Price™ car insurance, you can literally tailor your policy to your lifestyle. You drive less? Pay less. Not driving on weekends? Turn it off and slash your monthly premium! 

    Factors That Affect Your Premium 

    Insurers weigh up: 

    • Your car: Make, model, age, and repair costs. 
    • Your profile: Age, driving history, and where you park your car. 
    • Risk factors: Theft hotspots, accident statistics. 
    • Extras: Telematics devices such as our dotsure.co.za Smart-box, which monitors driving, can lower premiums if you drive well. 

    RELATED: HOW INSURANCE COMPANIES CALCULATE YOUR PREMIUMS 

     

    How to Get Car Insurance in South Africa 

    Eligibility Criteria 

    To qualify, most South African drivers usually need: 

    • A valid driver’s licence 
    • A registered and roadworthy vehicle 
    • To be the registered owner or stand to suffer a financial loss 
    • To be the regular driver of the car or disclose who is 

    How to Get Car Insurance Online 

    Good news! You don’t need to wait in call centre queues! Sign up online in just a few clicks and you’re covered. Here’s how it works: 

    1. Fill in your details. 
    2. Compare multiple cover options instantly 
    3. Choose the plan that works best for you. 
    4. Customise your cover with Name Your Price™ 
    5. Cover your ride. 

    Get car insurance online right now! Plus, once you’re signed up, you can manage your policy online with our 24/7 Manage Portal or chat with Ace , our AI-powered chatbot,  online or via WhatsApp to answer any queries. 

      

    Understanding Claims 

    Accidents happen. The question is: what’s the process and how do you claim? 

    When to File a Car Insurance Claim 

    File a claim as soon as possible after an accident, theft, or damage. Most insurers (including us) would like notification within 48 hours. Once you have submitted your claim, we will process it and pay out valid claims within 5 days. 

    How Do I Log a Claim? 

    The best way to submit a claim is through the Manage Portal. Once you’re logged in, head to the “Overview” page, find the product you’d like to claim for, and click “Submit Claim.” Make sure to have the following information handy: 

    • Policy number; ID number; image of vehicle license. 
    • Date, time, and cause of the incident. 
    • SAPS AR report and CAS No. (must be obtained within 24 hours of the incident). 

    Having this ready speeds up processing and gets you back on the road faster. You can track your claim in real-time via Ace, your 24/7 insurance assistant. 

    RELATED: HOW TO CLAIM ON YOUR CAR INSURANCE 

     

    Managing Your Car Insurance 

    Even after you’re insured, questions pop up. Here are two we hear a lot. 

    Why Do I See Multiple Debits 

    If you notice multiple debits, it’s probably due to value-added products you’ve chosen to add to your car insurance policy. These products carry separate premiums and are debited individually each month. 

    Do I Still Need a Smart-box If I Already Have a Tracker? 

    Yes, they’re different. 

    • Trackers help recover stolen cars. 
    • The Smart-box offers more than just tracking. It provides insights into your driving behaviour, which allows us to tailor your premium and cover to your specific driving habits. 

    With your dotsure.co.za Smart-box and the MyNetstar App, you’ll unlock: 

    • Real-time driving feedback. 
    • Built-in safety tools. 
    • Rewards for safer driving. 

    The better you drive, the more you are rewarded! 

      

    Car Insurance Myths, Busted 

    “Third-party insurance is enough.”  

    This only covers damage you cause to someone else’s property, not your own car. 

    “I don’t need to update my details.”  

    Outdated info can delay claims or mean it won’t be paid at all. Keep it fresh via Ace or the Manage Portal. 

    “I can wait weeks before filing a claim.”  

    The sooner, the better. Filing your claim ASAP helps for smooth processing. 

     

    Getting the Most Out of Your Cover 

    See, car insurance doesn’t have to be complicated! And, with the right info, flexible cover like Name Your Price™, and tools like Manage Portal at your side, you can confidently navigate your policies. 

    If you have any other car insurance questions, please call us on 0861 368 7873 or send an email to [email protected]. We’d love to assist you, and we welcome any feedback from our family members! 

     

     

     

    Ts & Cs and possible exclusions may apply and can be obtained by emailing [email protected].  

    Dotsure Limited (Registration number 2006/000723/06) is a licensed non-life insurer and authorised financial services provider (FSP39925). 

  • SECURING YOUR SUCCESS: BUSINESS INSURANCE FAQS UNLOCKED

    SECURING YOUR SUCCESS: BUSINESS INSURANCE FAQS UNLOCKED

    Understanding How Business Insurance Works

    Running a business comes with its fair share of risks and having the right insurance is essential to protect your business when the unexpected happens. Whether it’s a flood, a fire or something entirely out of the blue, having cover means you’re not left picking up the pieces on your own. Business insurance can be tricky, but with dotsure.co.za, it doesn’t have to be. We’ve answered the top business insurance FAQS so you can confidently protect what matters.

     

    What is the Purpose of Business Insurance?

    It’s all about protecting your business from considerable, unexpected costs. If something goes wrong, your insurance can help cover the bills so that you and your business can keep going without a substantial financial hit.

     

    What Does General Business Insurance Cover?

    General business insurance typically covers your business against perils such as theft, fire, rain, and floods. Our business insurance allows you to choose from up to 20 cover sections to tailor your policy to your specific needs.

    • Buildings Combined: Cover for physical damage to your business building.
    • Office Contents: Protection for office equipment and furniture.
    • Business Interruption: Compensation for loss of income due to unforeseen disruptions caused by an insured peril.

    We also offer specialised cover for industries such as veterinary services, churches, and hospitality businesses.

     

    What Insurance is Most Important for a Business?

    That depends on your business type, but most need:

    • Cover for Building and contents as well as plant and tools
    • Public liability insurance in case someone gets hurt or takes legal action against you
    • Cover for business vehicles such as bakkies or vans
    • Business interruption insurance
    • Electronic equipment cover to protect your computers

     

    What Type of Business Insurance Do I Need?

    That depends on your business. We’ll look at:

    • What kind of work you do
    • How many people you employ
    • What assets or equipment you want to cover
    • The area in which you operate your business

    Pro tip: Our team is ready to chat and help you build a tailored insurance package that is relevant to your business and makes financial sense.

     

    What is Covered Under the Fire Section?

    Our fire section provides coverage for damage caused by:

    • Fire or lightning
    • Earthquake or explosions
    • Storms, wind, water, or hail
    • Impact damage (from trees, vehicles, satellite dishes, etc.).

    A full breakdown of the cover and conditions can be found in the policy wording.

     

    Does Business Insurance Cover Company Cars?

    Yes, if you choose commercial vehicle cover. Your business cars, bakkies and delivery vans can be covered for:

    • Accidents
    • Theft and hijacking
    • Windscreen for replacement or repairs
    • Hail damage, which is a genuine concern in some areas of our country
    • Third-party liability (damage to someone else’s property)

    Bonus: Our business vehicle policies are issued with an Open Driver clause. This means that anyone with your permission and a valid South African driver’s licence may drive the vehicle.

     

    What is SASRIA Cover?

    SASRIA (South African Special Risks Insurance Association) is included in your policy at an additional premium and provides cover for damage to your property caused by:

    • Riots, strikes, or public disorder
    • Civil commotion
    • Acts with political, social, or economic aims

     

    What is Business Interruption Insurance?

    If a fire or severe storm, for example, forces you to shut down your business temporarily, business interruption cover helps you stay afloat. Cover is based on your gross profit which includes:

    • Rent
    • Staff salaries
    • Lost profit
    • Moving to a temporary space.

     

    How Much Does Business Insurance Cost in South Africa?

    The cost depends on your insurance needs. Our trained staff will ensure that you get the best premium that works for your business and your budget.

     

    What Should I Do to Keep My Business Insurance Expenditure Low?

    Here are a few smart ways to save:

    • Bundle different cover options under one policy
    • Look after your property as if you do not have any insurance cover
    • Install security systems such as alarms or cameras
    • Avoid frequent, small claims
    • Opt for a higher excess and budget for it.

     

    What is Risk Analysis?

    Risk analysis helps us identify what could go wrong in your business so that we can:

    • Recommend the right cover
    • Set a fair premium
    • Spot potential gaps or risks and make sure you’re adequately protected

     

    Final Thoughts: Get the Most Out of Your Cover

    Do you still have questions? No problem! These business insurance FAQS are just the start. Every business is different, and our team is here to help you find the right cover to protect yours. Get in touch today for personalised advice or a quick, no-fuss quote with dotsure.co.za.