Tag: policy

  • WHEN INSURANCE SAYS ‘IT’S NOT YOU, IT’S ME’

    WHEN INSURANCE SAYS ‘IT’S NOT YOU, IT’S ME’

     

    Breakups are tough, especially when it’s your insurance company delivering the news. While it might feel personal, there are a few reasons why insurers might part ways with you (and, spoiler alert) it’s usually them.

     

    Why Does an Insurer ‘Break Up’ With You?

    1. High Risk, High Stakes

    Insurance is all about risk, and if the insurer decides your risk profile has become too high, they might call it quits. This could happen if you’ve had multiple high-risk claims in a short period of time or if your circumstances change, making you a higher-risk policyholder.

    2. Non-Payment of Premiums

    Love is a two-way street. If premiums aren’t paid on time, the insurer might consider it a deal-breaker. Set reminders or choose auto-debit options to keep the relationship healthy.

    We make it easy for you to pay your premiums! It’s all online. Just log in to your portal and follow the steps.

    3. Failure to Disclose

    You know what they say: Don’t try to be perfect; just be honest! If you forget to mention you were in a previous car accident or that your new dog was already previously diagnosed with an illness, your insurer could feel blindsided and decide to walk away.

    4. Policy Violations

    Every relationship has boundaries, and insurance is no different. If you violate the terms of your policy (e.g., driving recklessly or neglecting regular maintenance), your insurer might reconsider the partnership.

     

    How to Avoid the Breakup

    Be Transparent: Always inform your insurer about changes in your life, car, or home.

    Stay Responsible: Drive safely, maintain your property and give your pets the care they deserve.

    Choose the Right Partner: At dotsure.co.za, we work to make the relationship as smooth and supportive as possible.

  • HOW TO CLAIM ON YOUR CAR INSURANCE

    HOW TO CLAIM ON YOUR CAR INSURANCE

     

    Your Step-By-Step Guide to the Claims Process

    With dotsure.co.za, claiming on your car insurance is a smooth ride. Because we know just how valuable time is, we don’t want you spending hours on the phone to submit your claim. After sending through the info we need, you can sit back and allow us to do what we do best!

     

    Step 1 – Log Claim

    Complete all relevant sections when logging the claim online and provide as much detail as possible.

     

    Step 2 – Submit Documents

    Submit all documents relevant to the claim via either the Manage Portal or email. If you choose email, please use your policy number or ID as a reference.

    What we need:

    • Quotation(s).
    • Self-assessment images of the vehicle.
    • SAPS report.
    • A1 statement: Complainant’s statement from the police station (in the event of theft).
    • Third-party details if they are not in the SAPS report or A1 statement.

     

    Step 3 – We’ll Be in Contact

    Once we have all the documents we need, one of our friendly claims handlers will contact you, update you on the progress, request additional information, and advise on the process.

     

    Step 4 – Verification

    We will verify the policy terms and conditions against the details of the claim.

     

    Step 5 – Claim Outcome*

    Once this is complete, your claims handler will contact you with the outcome and explain the process from there.

     

    Remember that in the event of a claim an excess will become payable. An excess is the first amount payable by you, as stated in your policy schedule.

    Have questions? At dotsure.co.za we’re all about transparency, so feel free to ask us anything regarding your claim and the claim process.

    Wishing you safe and happy travels.

     

    *Ts & Cs apply. Claim settlement is subject to a valid claim as well as policy limits.

  • HOW TO MANAGE YOUR INSURANCE POLICY ONLINE

    HOW TO MANAGE YOUR INSURANCE POLICY ONLINE

     

    Your Guide to dotsure.co.za’s Manage Portal

    In today’s digital age, managing your insurance policies shouldn’t be a hassle. With the convenience of dotsure.co.za’s online Manage Portal, staying on top of your coverage, payments, and claims has never been easier.

     

    Policies

    Once logged in, you’ll gain access to a comprehensive overview of your insurance policies.

    • View Policy Details:

    Get all the necessary information about each of your policies. Having this information readily available helps you stay informed about your insurance needs.

    • Upgrade or Downgrade Policies:

    Life changes, and so do your insurance needs. Whether you’re planning to increase your coverage or adjust it to better fit your current circumstances, you can easily upgrade or downgrade your policies with just a few clicks.

    • Add Policies:

    Need additional coverage? No problem! You can add new policies directly through the portal, saving you time and the hassle of dealing with paperwork or making phone calls.

    • Access Policy Documents:

    Forget rifling through stacks of paperwork. Our portal provides convenient access to all your policy documents, ensuring that you have everything you need right at your fingertips.

     

    Personal Details

    Keeping your personal information updated is crucial to ensure the accuracy of your insurance policies. With our Manage Portal, you can effortlessly update your details whenever you need to. Whether you’ve moved to a new address, changed your phone number, or updated your email, you can easily make these changes online.

     

    Transactions

    Stay on top of your payments and premiums with the transaction features offered.

    • View Payments Made:

    Keep track of your payment history, including dates and amounts paid. This feature provides transparency into your financial transactions with us, helping you stay organised and informed.

    • View Premiums Due:

    The portal allows you to view upcoming premium due dates, ensuring that you’re always aware of when payments are due and can plan accordingly.

     

    Claims

    Filing insurance claims can be a stressful experience, but our online solution aims to streamline the process and alleviate some of that stress.

    • Submit a Claim:

    Whether you’ve been in an accident, experienced property damage, or had to take your pet to the vet, you can easily submit a claim through the portal.

    • View Claims in Progress:

    Wondering about the status of your claim? Our portal provides real-time updates on claims in progress, keeping you informed every step of the way.

    • View Processed Claims:

    Need to reference a past claim? The portal keeps a record of all processed claims, allowing you to review details such as claim amounts, dates, and resolutions.

     

    Managing your insurance policies doesn’t have to be a headache. With dotsure.co.za’s Manage Portal, you have all the tools you need to stay organised, informed, and in control of your coverage.